Apply Now

Job Summary:
The Front Desk Officer is the first point of contact for patients and visitors at Jhelum Doctors Hospital. This role requires a highly organized, customer-focused individual to manage reception duties, including greeting patients, handling inquiries, managing appointments, and providing administrative support to ensure the smooth operation of the hospital’s front office.

Key Responsibilities:

• Welcome patients and visitors warmly upon arrival.
• Direct visitors to the appropriate departments or personnel.
• Answer and manage incoming calls, addressing inquiries and directing calls as necessary.
• Manage the hospital’s official number, responding to general inquiries.
• Schedule, reschedule, and confirm patient appointments using the hospital’s management software.
• Maintain an updated calendar of doctor availability and hospital events.
• Assist patients with the registration process, ensuring that all necessary information is collected and accurately entered into the system.
• Verify patient insurance details and inform them of any co-payments or fees required.
• Ensure patient confidentiality and comply with regulations.

Qualifications:

• Education: Intermediate or equivalent. A Bachelor’s degree holder will be preferred.
• Experience: 1-2 years of experience in a similar role, preferably in a healthcare setting.

Working Conditions:

• This role requires extensive interaction with patients, their attendants and hospital staff.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as required by the hospital’s operational needs.